(print for reference. If you prefer to meet your Greet Person at
baggage claim rather than at the Security Gate checkpoint, please contact us)
When de-boarding your plane, please
turn your phone back on for any additional instructions or updates on your
INSTRUCTIONS – ‘How to Meet Your Greeter’:
GO TO THE SECURITY GATE CHECKPOINT FOR YOUR CONCOURSE
LOOK FOR YOUR
‘GREETER’ WITH THE SIGN
Details are below:
After exiting your plane,
proceed to the ‘security gate’ for all airlines (there is just 1 for your
After passing through the Security Gate checkpoint,
immediately look for your greeter who will be standing at the
gate with the customer’s name displayed on a sign. And then all will
proceed to your destination; whether it is to the awaiting
chauffeur/vehicle or baggage claim and then to the awaiting chauffeur/vehicle.
Your ‘Meet & Greet’ person will already be waiting at the
Security Gate checkpoint, will have a chauffeur cap on & will have your name prominently displayed on a
greet sign. If you cannot locate your ‘meet & greet’ person at the Security Gate, call My
Chauffeur immediately (STAY AT THE SECURITY GATE) at 503-969-4370.*
Always immediately telephone My Chauffeur
at the airport if for any reason you cannot find your greeter or if you have
If you cannot locate your 'Meet 'n Greet'
person; you must call My Chauffeur for help, otherwise the cancellation
policy will apply (see below).
Chauffeur monitors arrival times of all incoming flights. When traveling
with others ‘separately’, the ‘meet ‘n greet’ person will meet the 1st
person(s), and then both parties will wait for the remaining person(s).
international flights meet their ‘Meet ‘n Greet’ person at Baggage Claim Carousel
desired, you may print the
PDX Ground Transportation/Terminal Map.
The chauffeur will wait at PDX for one (1) hour; 1 hour 15 minutes for
international flights; after the passenger's flight touches down. If it
takes the passenger longer than this to meet their vehicle, they must call
503-969-4370 to retain their vehicle and avoid being charged for a No-Show.
Wait time charges after this time are $1.00 per minute. My Chauffeur
monitors the status of all incoming flights. For pick-ups going to PDX,
wait time charges after 10 minutes are $1.00 per minute.
TERMS/CONDITIONS: Service is available 24/7. Our office hours are 7 am
- 8 pm, M-F, and 8 am - 6 pm Saturday. Our office is
closed Sundays. A 24 hour or
more advance reservation is recommended.
STOPS EN-ROUTE: Town Car $5-$15 per stop
(hourly reservations excluded); base charge is based on the furthest stop.
For no-signature accounts (if applicable); we will send the credit card
receipt via e-mail the day after the final reservation date. VEHICLE
REQUEST: to guarantee a vehicle request, additional charges apply. COUPON:
Coupon presentation at p/u loc. required to be valid.
Custom rates may apply in inclement weather (snow, ice etc.). 5% of total
cash discount applies. Gas surcharge may apply.
For airport service pick-ups between 11:00 PM and 12:59 AM, a $15.00 service
fee applies. For airport service pick-ups between 1:00 PM and 2:59 AM, a
$20.00 service fee applies. For airport service pick-ups between 3:00 AM and
3:59 AM, a $10.00 service fee applies.
Round-trip rates are
double the one-way rate. Restrictions may apply on all specials and are not
guaranteed. Major holidays require a 20% surcharge. TIME OF
ARRIVAL AND DEPART: The Company does not agree to arrive at or depart from
any point at a specified time, but will endeavor to maintain the schedule
agreed upon. All pickups are in Cadillac or Lincoln Town Car sedans,
or SUV. Our vehicles are not always marked on the outside. At PDX, look
for your name on a sign at the vehicle, as mentioned above. Large
capacity limousines are available for extra people up to 22 or more
or extra luggage. Please inquire about cost.
All Trips May Be Cancelled By Customer Within 24 Hours Of Reservation
Confirmation With No Penalty*. My
Chauffeur will attempt to re-confirm your reservation before the res. date
by contact phone #. If we are unable to contact you for whatever reason to
re-confirm; the reservation is still contractually valid, confirmed and
secure. You may re-confirm your
reservation at any time. The chauffeur will re-confirm with the customer
the 2nd pick-up time and location (if applicable) during the 1st
If your flight is cancelled, the passenger must
notify our dispatch
office (503-969-4370 or
toll free 1-877-692-4283) or text My Chauffeur (503-969-4370; be sure you
receive a text confirmation) to cancel or confirm their new flight #
at least 2 hours before the scheduled PDX landing time. If any
cancellation occurs less than two (2) hours before a scheduled pick-up time,
full charge equal to the cost of the trip plus the 20% service fee may be
charged to the customer’s reservation agreement. 2-hour cancellation notice
must be by phone call or text message and must be confirmed by My
Email cancellations are
not accepted unless you receive a cancellation confirmation by email or
The final decision with cancellation matters lies solely with My Chauffeur.
* For cancellations where a deposit exists and the cancellation policy is
not instituted; a 5% of the deposit credit card processing fee may apply.
Fight Change or
The passenger must
notify our dispatch office two hours prior to pickup time or a full fare for
transfer may be charged.
PRICING – TERMS