When de-boarding your plane, please
turn your phone on for any additional instructions or updates on your
If you have any questions
at the airport, please call My Chauffeur at:
‘How to Locate your
driver & vehicle’:
OUTSIDE OF BAGGAGE CLAIM
ON THE ROADWAY
Follow the 2 steps below: (If you ordered either the stretch limo or limo/shuttle bus, see
Follow the signs to baggage claim (inside the terminal - lower level);
retrieve your bags (if applicable) and exit the terminal.
Once outside on the roadway; cross to island #3 (This is
less than a 1 minute walk
located at the taxi line) and look for 'Reserved Vehicles' and your awaiting
driver & vehicle. 'Reserved Vehicles' is
on the other side of the taxi line in front of 'Rental Cars' and the Parking Garage.
The passenger's name will be displayed on a sign at the awaiting vehicle.
Roadway Map; scroll down for 'Commercial
Vehicle Pick-Up Location').
If you have problems locating 'Reserved
Vehicles', ask a Traffic Assistant or the information booth at commercial
lane #4, or call My Chauffeur
directly at 503-969-4370. Your driver & vehicle will be waiting for you on
arrival at ‘Reserved Vehicles’, but you may call
My Chauffeur at baggage claim or while exiting your flight if you would
like to check the status of your driver & reserved vehicle. Be sure to have your phone
on to receive text message updates.
Always telephone My Chauffeur at the airport if for any
reason you cannot locate your driver & vehicle, your reserved vehicle has not arrived or if you have been delayed.
you cannot locate your vehicle; you must call My Chauffeur,
otherwise the cancellation policy will apply (see below). Terms & Conditions
If you ordered a
stretch limo or Bus, see below.
- 'Reserved Limousines' is located adjacent to 'Reserved Vehicles'. Once outside on the roadway; cross to island #3 and look
for North Reserved (left) or South Reserved (right) of 'Reserved Vehicles' to see your awaiting
stretch limo vehicle; a 1 minute walk. The passenger's name will be
displayed on a sign by the chauffeur at the awaiting vehicle.
14 passenger Limo/Shuttle Bus
outside on the roadway; cross to island #2 to get to ‘Charter
Buses’ and your awaiting limo bus vehicle; a ½ minute walk. The passenger's name will be displayed on a sign by the
chauffeur at the awaiting vehicle.