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503-969-4370  

FAQ'S

Terms/Conditions - More FAQ'S/Child Restraint Laws

How do I make a reservation?

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What if I have more than one pick-up location?

For point to point reservations;

  • The charge is $5 - $15 per stop.

  • Stops en-route are charged at $1.00 per minute following a ten (10) minute grace period.

  • Stops off-route will revert to the vehicles hourly rate.

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Do I have to give you my personal information each time I book a reservation?

We have a computerized network reservation system that is ONLY accessed by authorized My Chauffeur representatives. We automatically set-up a personal profile whether you live in Oregon or are a frequent Out-of-Town traveler.  Personal Profiles include your address, special instructions, important contact numbers etc.  We do not keep your credit card information on-file. 

To keep your credit card on file with us, please go to Personal and Corporate Credit Card Accounts.  Setting up a personal profile or Credit Card Account saves you time when you book your next reservation.  We never share any information with any other party.

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Do you have a Cancellation policy?

Yes. For airport service and point to point charter service, if a cancellation occurs less than two hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee, is charged to the customer's credit card.  For hourly and tour reservations, please see your specific contract for the cancellation / "no-show" policies, or go to reservations, where it is also explained. 

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Do you have a No-Show policy?

  • Yes. A "no-show" fee will be charged the full trip cost, plus 20% service fee plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. 

  • If the passenger cannot locate the vehicle, call 1-877-692-4283 to avoid a "no show" fee.

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Do you have a Wait-Time policy?

  • A 1 hour (60 minutes) grace period is allowed after all domestic flights, and 1 hour 15 minutes for international.  My Chauffeur monitors the status of all commercial flights.

  • A ten (10) minute grace period is granted for all other pick-ups (hourly reservations excluded). 

  • Waiting time is charged at the rate of $1.00 per minute for the town car sedan, once the grace period has elapsed. 

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What do I do if my flight is delayed or cancelled?

We have a reservation and flight tracking system. If we have been given the correct flight number to track we will usually know if it is delayed, but not if it is cancelled. Please call us at: 503-969-4370 and give us any up-dated information you may have as soon as possible.

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Do you provide service on holidays? If so, are there any additional charges?

  • A 20% U.S. holiday surcharge, based on the fare, stop and any waiting time will be charged to all trips on the following holidays:

New Years Day  --  Memorial Day  & Weekend--  July 4th  --  Labor Day & Weekend  --  Thanksgiving Day & Weekend  --  Christmas Day

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What method of payment do you accept?

We accept Amex, Diners Club, Discover, Visa, MasterCard or cash. If you prefer to pay with cash, we request a credit card # to secure the reservation.

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Do you offer billable accounts?

We offer corporate or personal billable accounts if the company or person does at least $600 or more in business per year.  For additional information, please call us at 1-877-MYCHAUF (692-4283) or from Portland at 503-969-4370, or go to Credit Card Accounts

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Do you offer personal greets for the passenger inside the terminal at the airport?

Because of security regulations, we are no longer able to offer greets at the airline gate.  But, we are able to meet & greet passengers in the baggage claim area or security gate for an additional charge.  Please contact us at 503-969-4370 or view details.  

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Where will I find my car at the airport (PDX)?

"It's Easy"

How to locate your reserved vehicle after arrival at PDX: (please print for reference)

PDX arrivals meet their chauffeur & vehicle at ground transportation, 'Reserved Vehicles', located just outside of baggage claim on the lower level roadway.  Follow the 2 steps below.

  1. Exit the terminal through baggage claim.

  2. Cross to island #3 to get to 'Reserved Vehicles' and your awaiting chauffeur & vehicle, a 1 minute walk.  PDX Terminal Map.

The passenger's name will be displayed on a sign at the vehicle.  If you have problems locating 'Reserved Vehicles', ask a Traffic Assistant or the information booth at commercial lane #4, or call My Chauffeur directly at 503-969-4370. Always telephone My Chauffeur at the airport if for any reason your vehicle has not arrived or you have been delayed.

  • WAIT TIME POLICY: The Chauffeur will wait at PDX for one (1) hour after the passenger's flight touches down.  If it takes the passenger longer than 1 hour to meet their vehicle, they must call 503-969-4370 to avoid being charged for a No-Show.  Wait time charges after 1 hour are $1.00 per minute.  My Chauffeur monitors the status of all incoming flights.     For pick-ups other than from PDX, wait time charges after 10 minutes are $1.00 per minute.  For late night reservations occurring between 12:01 a.m. and 2:59 a.m. there is an additional $15.00 charge. 

  • CANCELLATION POLICY: All Trips May Be Cancelled By Customer Within 24 Hours Of Reservation Confirmation With No Penalty.  If the flight is cancelled, the passenger must call My Chauffeur to cancel or confirm their new flight #.  If a cancellation occurs less than two hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee, is charged to the customerÂ’s credit card.  The final decision with cancellation matters lies with My Chauffeur.

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How many passengers and luggage can fit in a Towncar?

We offer Cadillac and Lincoln Towncars that have a comfortable capacity of 4 passengers (5 person max. capacity) with standard luggage. For larger groups of six or more or with special luggage needs, golf clubs, skis, large boxes etc. you should book our 8-passenger or 14 passenger limousines. Call 1-877-MYCHAUF or 503-969-4370 for a rate quote.

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Do you offer child seats?

For insurance purposes, we are not able to offer company owned child seats. However, the passenger is welcome to bring their own and properly secure it in the Towncars.  If we are doing the return pick-up for the passenger, we offer storage of the child seat in our warehouse at no extra charge. Child Restraint Laws

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Do you offer hourly rates for your vehicles?

Our Cadillac or Lincoln Towncar hourly rate is $55 per hour with a 1½ hour minimum and an automatic 20% gratuity added.  We also offer 8 passenger limousines at $75 per hour, and 9 -16 passenger limos at $95/ Hr. - $195.00/ Hr. with a one - three hour minimum and an automatic 20% gratuity added.  Please call 1-877-MYCHAUF or 503-969-4370 for rate quotes and availability.

  • Hourly rates of travel in which a point to point rate does not exist will be billed the vehicle hourly rate ($50 - $195 / Hr.).  1 - 3 hour minimum charges apply, billed from the time the vehicle leaves the My Chauffeur facility until the time it returns with 20 minutes grace each way. 

  • Fractions of an hour are rounded to the minute.

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Do you have Limousines?

We have 3/6, 8 and 14 passenger limousines. Please call 1-877-MYCHAUF or 503-969-4370 for rates and availability.

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Can you accommodate large groups of 9 passengers or more?

We offer a 9-16 passenger limo, 22-passenger combination limousine coaches. We can accommodate up to around 2 persons for airport service.  Call 1-877-MYCHAUF or 503-969-4370 for a rate quote and availability.

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What are your rates?

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What areas do you serve?

We offer point to point transportation in the Greater Portland/Vancouver metro area. In addition, we travel to Salem, Albany, Corvallis, Eugene, Central Oregon, Seattle and many other outlying areas. Please call 503-969-4370 for a rate quote.

We offer tour services from the Greater Portland/Vancouver area. In addition, we travel to Salem, areas in-between, and the Columbia River Gorge.  Please call 1-877-692-4283 or 503-969-4370 for cost and information about pick-ups from other areas.

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What are your office hours?

Our service is available 7-days per week, 365 days per year.  Our office hours are Monday - Friday from 7am-8pm, and Saturday  from 8am-6pm.  A reservation agent is available during office hours.

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Do you have any extra charges for early morning or late night reservations?

The normal driving hours for our shifts are from 4 a.m.-12 midnight. For an early morning pick-up request occurring between 3:00 a.m. and 3:59 a.m. in the Portland/Vancouver Metro. area, there is an additional $10.00 charge. For late night reservations occurring between 12:01 a.m. and 2:59 a.m. there is an additional $15.00 charge.  For non-local pick-up or drop-off service , a customized rate applies, please inquire.

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Do you offer credit card accounts?

Credit Card Accounts save you time each time you arrange transportation, adds convenience and limits the exchange of sensitive information.  We offer Corporate and Personal Credit Card Accounts.  For additional information, please call us at 1-877-MYCHAUF (1-877-692-4283) or local at 503-969-4370.  See also, above, billable accounts.

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Do you transport pets?

Yes, but they need to be always in a carrier. Please be aware though, for 'accidents' by your pet in the vehicle, clean up charges may apply; see Terms & Conditions under CLEANING AND REPAIRS.

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How do I ask other questions?

 

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