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TERMS/Conditions/Cancellations/Info etc:

By making and continuing with your reservation; you are agreeing to the following terms & conditions:


OTHER:


CANCELLATIONS (PDX):

Allow yourself PLENTY of travel time, especially during rush hour. If you cancel due to lack of time to get to or from PDX airport, a cancellation fee up to the Net Total will apply. This rule applies even if your driver is behind-schedule for pickup. We recommend a pickup at least 2-3 hours before departure for domestic flights and 3-4 hours before departure for international flights.

For additional TERMS, see below.

Cancellations must be by phone no later than 3 hours before your scheduled pickup time, or full-fare will be charged to your reservation agreement. Failure to show up at the appointed pickup time & location without proper notification* are treated as failure to cancel, and will result in no-show fees (full-fare will be charged to your reservation agreement). Email cancellations are not accepted unless you receive a cancellation confirmation by email or phone. The final decision with all cancellation matters lies solely with My Chauffeur.

Amount of Luggage: Customer is responsible, based on My Chauffeur recommendations, for choosing the appropriate vehicle for your amount of luggage. Cancellations at PDX because of luggage issues, or for any other reason, will result in up to full-fare charged to the customer's credit card account. Luggage space details are below:

  • 2-4 Pass Lexus sedan: Limited. Trunk space is considered medium/large. Limited inside luggage room especially with 3-4 persons. With 3-4 persons with a good amount of luggage (more than 2 lg bags) we would recommended the stretch limo. Will not accommodate over-sized baggage.

  • 4-8 Pass Stretch Limo: Average (limited) trunk space for town car sedan. Limited inside the vehicle space is available especially if your party is 6 persons or less. Front seat space is also available. With 6-8 persons with a good amount of luggage (4+ large bags or over-size) we would recommended the shuttle bus.

  • 12-16 Pass Limo/Shuttle Bus: 112 cubic feet storage space in the back + inside space when needed.

If your flight is cancelled or you change flights, the passenger must notify our dispatch office (503-969-4370 or toll free 1-877-692-4283; be sure you receive a confirmation) to cancel or confirm their new flight # at least 3 hours before the scheduled PDX landing time. If any cancellation or change in reservation occurs less than THREE (3) hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee may be charged to the customer's reservation agreement.  3-hour cancellation notice must be by phone call or text message and must be confirmed by My Chauffeur.  Email cancellations are not accepted unless you have an international phone #.  The final decision with cancellation matters lies solely with My Chauffeur.

* Proper notification (as stated above) is treated as follows:  Making reservations are contractually binding agreements between you and My Chauffeur.  In order for you to be released from this agreement, you must make a good faith effort to not only contact My Chauffeur for instructions but also to make a good faith effort to be at the appointed pickup time & location.  Failure to make a good faith effort in both of these regards will result in full-fare to be charged to your reservation agreement. The final decision with all cancellation matters lies solely with My Chauffeur.

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CANCELLATIONS (GENERAL): All Trips May Be Cancelled By Customer Within 24 Hours Of Reservation Confirmation With No Penalty*. My Chauffeur will attempt to re-confirm your reservation before the res. date by contact phone #.  If we are unable to contact you for whatever reason to re-confirm; the reservation is still contractually valid, confirmed and secure. This means that you are obligated to show up at the appointed pickup time & location. You may re-confirm your reservation at any time. In addition to the phone re-confirmation; the chauffeur will re-confirm with the customer the 2nd pick-up time and location (if applicable) during the 1st pick-up. 

* For cancellations where a deposit exists, THE DEPOSIT WILL NOT BE REFUNDED.

Fight Change or Address Changes:

The passenger must notify our dispatch office two hours prior to pickup time or a full fare for transfer may be charged.

CREDIT CARD∕DEBIT CARD ON FILE:  You must place your credit card info on file with My Chauffeur to make a reservation. By placing this card on file, your card information will be on file with My Chauffeur and you may initiate payments to My Chauffeur using this card. If you should become past due on your My Chauffeur fees or your account suspended, My Chauffeur may charge your fees owed to your card.  This authorization to perform charges to your card will remain in full force and effect until one of the following events: (I) the termination of your account with My Chauffeur, (II) the expiration of your card, or (III) the termination of this authorization, notified from me to My Chauffeur.

CASH PAYMENTS: Even if you choose to make your payment in cash and receive the cash discount (3%), your credit card INFO will be required to secure your reservation. For credit card information & details, see above.

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How 'Portland Airporter' Works:

  • The customer should call My Chauffeur at 503-969-4370 if you have any questions at the airport (PDX), at a non-PDX pickup location or at any other time. 

  • Upon reservation entry into our system, a text or e-mail confirmation will be automatically sent to the passenger. All scheduled reservations may again be confirmed by phone call or text message the day before or the morning of each trip. You may re-confirm your reservation at any time. For international customers with international phone #s, all communication will be accomplished by email.

  • If you do not receive at least one (1) phone call, email or text confirmation at least 3 hours before each scheduled p/u time, contact us by phone, as it could be an indication that there is a problem with your reservation.

  • Our office hours are below; however, if there is a reservation in progress, our dispatch office is staffed 24 hours a day, 365 days a year. 

  • Any changes to your flight itinerary on your inbound trip to PDX apart from normal delays should be communicated to My Chauffeur ASAP (See Cancellation Policy above).

  • How to Locate your My Chauffeur vehicle after arrival at PDX.


PICKUP LOCATION INFO:

Early morning pickup instructions at your residence: Due to the darkness, and it being difficult to read the address in the dark, we ask our passengers to please turn on a porch light so that we arrive at the correct location. If you see the vehicle outside slowly driving by, be proactive and flash the porch light or come outside and wave.

WAITING TIME (MY CHAUFFEUR WAITING):

(PDX AIRPORT):

Your driver will remain at the pickup location for 1 hour from flight touchdown (1.5 hours for international flights) before departing for 'No-Shows'.  You must notify My Chauffeur at 503-969-4370 if you will be more than 1 hour for PDX airport (1.5 hours for international flights) to retain your vehicle.  Full-fare is charged to the customer for 'No-Shows'. To locate your vehicle at PDX, see below.

WAITING TIME (CUSTOMER WAITING):

If your vehicle is not located at the agreed upon pickup location on your arrival, it is expected that you call My Chauffeur (503-969-4370) and wait for your vehicle for a period of up to 15 minutes after calling before you cancel your reservation. If you cancel your reservation before waiting 15 minutes, you will be charged full fare of the net trip cost total. See Cancellations below.

WAITING TIME (NON-PDX AIRPORT):

Wait time charges apply at 10 minutes (1 hour for PDX airport pickups) from the scheduled pickup time or the actual driver arrival time, whichever is later.  Our drivers will generally arrive 5-10 minutes before your scheduled pick up time. Your driver will notify you by phone if he/she will arrive more than 5 minutes after the scheduled pickup time for all locations other than PDX airport.  Similarly; you should notify My Chauffeur by phone at 503-969-4370 if you will arrive more than 5 minutes after the scheduled pickup time.  Your driver will remain at the pickup location for 15 minutes before departing for 'No-Shows'. You must notify My Chauffeur at 503-969-4370 if you will be more than 15 minutes late to retain your vehicle.  Full-fare is charged to the customer for 'No-Shows'.


Baggage:

The passenger will be responsible for collecting all luggage when dropped at destination from vehicle. Lost baggage by airlines will be the passenger's responsibility and waiting time will be charged in per minute increments at $60 per hour after the time frame described above.

CUSTOMS ARRIVALS - INTERNATIONAL FLIGHTS:

Your driver will remain at the pickup location for 1.5 hours for international flights before departing for 'No-Shows'.  You must notify My Chauffeur at 503-969-4370 if you will be more than 1.5 hours to retain your vehicle.  If no contact is made, the driver will be released and a full charge will apply. If passenger contacts our dispatch office, driver will wait and passenger will be charged in per minute increments at $60 per hour after the time frame described above.

CRUISE SHIP AND PIER PICKUPS:

It is client's responsibility to contact dispatch office when disembarked from ship with a pickup location. The client will be billed full fare if client fails to call with pickup location. Driver will remain on location 45 min after that period and the client will be charged in per minute increments at $60 per hour.

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SMART TRAVEL TIPS: (these tips are designed to avoid additional charges or missed flights!)

  1. Allow yourself plenty of time; plan on arriving at the airport 2 hours or more ahead, even for domestic flights. Arrive at the airport early; relax and read a good book or have a cup of coffee, have a meal or watch a movie short (see links below). Arriving early also allows you a 'buffer zone' for any issues which may arise. The 'buffer zone' should be at least the travel time to the airport from your pickup location.  Please plan on arriving early!

  2. Wait time charges ($1-$2 per minute) apply at 10 minutes (1 hour for PDX airport pickups) from the scheduled pickup time or the actual driver arrival time, whichever is later.

  3. If we request a slight adjustment to your pickup time for proper scheduling, please be accommodating.

Where To Eat At PDX

Hollywood Theater's Free Airport Cinema


Testimonial? After your reservation; if you have an interest in giving us feedback about our service or how your reservation went, please go to our website and submit a comment on our Testimonial Page.  We appreciate any feedback you have to offer.  If you have any questions or concerns about your invoice or your reservation, please give us a call or email us.

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